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It is important to remember that no matter how successful you have become
at the business of selling your services, don't get too big an ego. If you
do, you'll only fall that much harder.
The important things to know:
- First, don't get cocky. No matter how successful and busy you are,
your business can take a down turn, quickly and quite unexpectedly.
- On going marketing and selling efforts are vital to your continue
business success.
- Contact Individuals you have had as clients in the past and haven't
heard from either by letter or phone call and let them know of any
specials you are offering or lower rates.
- Contact Old leads of individuals who called to get information or that
you sent information to and see if you are able to assist them further.
- Help existing clients to bring new clientele to you by offering
incentives or discounts for them.
- Give your superior level of service to your existing clients. It is
important to let them know they are important to you by giving them
customer satisfaction.
- Quote reasonable, affordable fees for various incomes. Straight across
the board fees do not do it or excite the clientele.
- In recessions, clientele are usually price conscious and price
sensitive.
- Use low cost add ons to generate additional revenue for instance if
you are consulting them for a half hour, offer them an incentive such as
taped session for an hour or a special rate for an hour session.
- Avoid being a prima Dona. If you're busy and in demand its a heady
feeling and the tendency is to get a swelled head. Why not? because in
most cases it will come back to haunt you. Most individuals feel that it
is boorish behavior and don't like it. They may even switch to someone who
is not as competent as you but they have a better personality.
- In a recession, the tables are turned and clients know you need them,
but they don't need you. They'll take revenge and you'll be out.
- Always act like a pro, like a helpful friend and customer satisfaction
one-on-one consultant.
- If you give your clients genuine reason t like you and you are always
helpful to them they'll stick with you.
- Be useful, courteous, respectful and accessible. Don't be a snob and
act high handed. This is a big no-no and turn off.
- Make sure you have that business when you need it tomorrow by acting
professionally and properly today.
- In a recession, depressing, business down turn or soft economy it is
not appropriate time for you to increase your fees, even if you feel you
deserve them. or that they are long over due.
- Make sure your clients know the pricing you are asking is in line with
your expertise, years of experience by having testimonials,
recommendations, and awards for your work even in the form of
documentation of letters etc., with references they may wish to call
personally to check you out. This shows professionalism in its truest
form.
- Slightly downgrade your acceptable client assignment profile.
This means if you have mental or written guidelines that determine the
clients that are desirable to you or the incomes they have, or clients you
would rather not connect with that are less desirable or less income then
you would want to connect with for your prestige's goals and dreams.
This doesn't mean you are throwing out your standards, but that you are
simply readjusting your acceptable client criteria during this temporary
lull to accommodate a wider range of prospects and projects. How far
should you go, that is up to you, but if you feel uncomfortable or it
causes financial burden set your bottom-line limit of the lowest possible
amounts accepted. Clientele respect and accept consultants who are
willing to work with them, but also set their boundary limits financially.
It gives them the image of a professional business individual who is well
aware of the current economic situation and their willingness to try to
reach out to other incomes.
- Start a new aggressive marketing campaign. To prevent a lull or lack
of business you should be marketing consistently and aggressively all year
long whether you need the business at the time or not. Regular and on
going marketing ensures a steady stream of new business leads.
- Repackage your services to accommodate smaller clients and reduced
budgets. When things are slow, it pays to look for ways to generate
revenue from this normally overlooked market of individuals or consumers
who are too poor to afford what you offer normally by offering variable
pricing for all incomes instead of straight-across the board fees helps to
bring the clients in to you.
- Keep busy with ancillary assignments. In the slow period in your
business it is a good time to be busy by doing work you have put off,
cleaning and organizing your files, putting your client and prospect list
into a computer database, or getting more involved with your local chamber
of commerce, etc. It even helps at these times to come up with new ideas
for your clients such as articles, handouts and so on. Don't waste the
extra time available, but instead put it to good use. Having something to
do will have a positive impact on your mood and will be communicated to
prospects and clients which in turn will help you obtain more clients.
- Always be positive. During a slow period, it is very important not to
be depressed. If you are depressed, prospects can sense your desperation
and fear. It has a negative effect in dealings with them.
- Remember everyone is gifted psychically, spiritually and creativity,
it is if we choose to develop them or not and if we do to use them with
wisdom, understanding and responsibility. They can sense your
desperation, depression and are only interested in connecting with "up"
individuals.
- Remember everyone in business has slow time, those who say they never
do are liars. You are talented and successful; the lull is temporary and
the clients will be calling for you once again, and once again your
business will pick up. Don't despair and give up too soon.
- It is possible to have 2-5 months of a slow business because of
the economy.
Bernadette & Rose Ann teach networking tips, coaching, classes,
lectures and workshops. If you are interesting in having a class, having
us speak or do a workshop in the business area, please call Angelic
Inspirations at (763) 535-7982 or toll free 1-888-201-1103 |